KMS Lighthouse Subscription and Onboarding

Dramatically improve engagements across all internal and external channels with an easy-to-integrate, no-code governance knowledge solution. KMS Lighthouse is a leading provider of next-generation knowledge management solutions, with powerful AI search functionality that empowers employees and customers experience with real-time access to accurate, consistent, and governance knowledge.

Key Benefits:

Users in a multi-enterprise business unit engage with knowledge management across various areas, including call centers, field service, customer self-service, training and onboarding, shops or branches, digital platforms, HR, and operations.

• Reduced call center average handling time by 18%.
• Reduced digital channel average handling time by 25%.
• Streamlined onboarding for new staff, reducing training time by 75%.
• Reduction of FCR on both voice and digital.
• Error rate reduction.
• Knowledge maintenance with consistency across all channels.
• Employee and customer satisfaction is up when using Lighthouse AI search functionality.

Key Features:

• GetAnswer is a patented Powerful AI-search functionality.
• No-code solution.
• Offer native integrations to CRM, ticketing applications, call center technology, IVR, and chatbots.
• KMS Lighthouse Public API Library.
• Unique authorizations control.
• Powered AI content creation functionality.
• Feedback.
• Version control.
• Analytics.

KMS Lighthouse is Microsoft's top-tier partner and has won many awards throughout the years, including the prestigious KM Promise award by KMWorld for delivering technology and results more than promised, and a Cool Vendor award by Gartner.